Project Info
Client
Home Connect
Service
Digital Transformation
Industry
Telecom
TechStack
.Net, AngularJS, React Native,
MS SQL
Overviews
Company Overview
Home-Connect is an Internet Service Provider (ISP) that specializes in offering high-speed, uncapped, and unshaped internet connectivity to home users. The company operates under the umbrella of Afrihost Networks and has established itself as a prominent player in the South African internet market
Challenges Faced
Home Connect's reliance on Excel-based systems led to several issues
Lack of Comprehensive View: No unified view of operations- Scalability: System couldn't support subscriber growth
- Siloed Systems: Limited data access and efficiency
- Manual Accounting Processes: Inefficient invoice and payment management
Values Delivered
Xenovex's strategy for Home Connect included several key components to enhance operational efficiency, customer satisfaction, and ensure seamless scalability for future growth:
Greenfield Solution : Built a new system from scratch to meet evolving needs and ensure future scalability
Web Portal and Mobile App Development : Enabled customers to check network coverage, sign up for services, manage invoices, make payments, and access plan information.
Comprehensive Dashboards : Provided stakeholders a holistic view of operations, subscriber data, and network coverage, replacing fragmented Excel views.
System Integration and Automation:Automated invoice and payment management with MoneyWorks integration. API integration enabled real-time data exchange and instant invoice generation.
Agile Development and Support:Ensured rapid deployment and continuous improvement, with comprehensive training and support for smooth transition and user adoption.
Approach and technical info
Our specialists worked on this project for over seven years. Overall, we provided the services of 1 frontend developer, 1 senior API developer, 1 project manager, and 1 business analyst/QA engineer.
Xenovex employed a comprehensive technology stack, leveraging .NET for backend development and AngularJS and Angular for frontend development. React Native was utilized for mobile app development, ensuring seamless and efficient mobile experiences. For database management, MS SQL was used, and for generating reports, SSRS and RDLC were incorporated.
Summary
Xenovex's strategic implementation of advanced technology addressed Home Connect's challenges, enhancing scalability, transparency, and customer service. This digital transformation positioned Home Connect as a leader in the telecommunications sector, ready for sustained growth and continued excellence in serving its expanding customer base
