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Pay Central

Project Info

Client

PayCentral
 

Service

Digital Transformation
 

Industry

FinTech
 

TechStack

Angular 13, PHP, Laravel, MariaDB.
Overviews

Company Overview

PayCentral is the largest independent issuer of physical and virtual prepaid, transactional and virtual cards in South Africa. PayCentral provides business owners with a variety of prepaid card options (either physical or virtual), offering alternate and safe payment solutions to conventional payroll or bank transfers. Whether an enterprise is small or large in scale, PayCentral provides the best prepaid card solutions for their needs.

Challenges Faced

Amidst operational challenges and scalability concerns, Pay Central encountered difficulties with manual processes and slow loading times. They faced hurdles in expanding services and maintaining infrastructure.

  • icon Slow card loading inhibits efficiency.
  • icon 1-minute loading delays frustrate customers.
  • icon Manual process prone to errors.
  • icon Unstructured database causes reliability issues.
  • icon One-by-one transactions hinder scalability.
  • icon Resource utilization increases due to inefficiencies.
  • icon Server infrastructure lacks structure, leading to downtimes.

Value Delivered

Xenovex's intervention led to a streamlined loading process, significant time reductions, and automated systems. The structured database and server-less architecture enhanced scalability and customer support.

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Bulk card loading, boosting operational efficiency.

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Card loading time reduced to 10 seconds.

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Automation via Excel integration minimizes errors.

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Structured database and server-less infrastructure ensure reliability.

Project

Current Status

Post-intervention, Pay Central has witnessed increased customer satisfaction and expanded clientele. The transition to server-less infrastructure has ensured seamless operations and preparedness for future enhancements.

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Enhanced onboarding, boosted satisfaction post-Xenovex.

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Expanded card options, increased client count.

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Shift to server-less database, automated scaling.

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UPI integration, gearing up for global expansion.

Project
 

Summary

PayCentral, South Africa's largest independent prepaid card issuer, resolved operational and scalability challenges with Xenovex's strategic enhancements. These included automated card loading, a server-less infrastructure, and an improved web portal, leading to faster processing and higher customer satisfaction. Post-intervention, PayCentral saw increased customer onboarding, expanded card offerings, and prepared for international expansion